Letter Form Fortune City:
Subj:  Your FortuneCity account
Date: 2/11/99 8:11:06 PM Pacific Standard Time
From: support@fortunecity.com
To: drawuin@aol.com
Dear drawuin,
http://bally.fortunecity.com/galway/35

We would like to offer
our apologies
for the problems
you may have been
experiencing trying to access the files
that you had hosted on FortuneCity.
On Sunday night there was a disk failure on a storage
device containing your homepage files, followed by a s
econd failure that occurred on the back-up disk.

At this point your data became inaccessible on both the original
storage disk and the back-up. A specialized data recovery
team then attempted unsuccessfully to retrieve the corrupted data.

The hardware manufacturers stated that the mean time between failures
is 1,000,000 hours (over 100 years), meaning the probability of two
disks failing within 3 hours of each other is almost impossible. We
have already enhanced our normal secure back-up procedures to ensure
the improbability of such an incident occurring again.

You are a valued citizen of FortuneCity and we therefore want to help
you rebuild your home. In lieu of the service disruption, we want to
offer a special set of benefits for your continued active participation
in our community. Please note these benefits are not available to the
community as a whole but only to the minority whose files have been
affected. any banner placed on them for three months. The Great FC New Homepage competition with
hundreds of prizes including
software, games, CDs, books and T-shirts.
Only the small minority of
active FC citizens whose pages have been
affected will qualify, so you
stand a great chance of winning.

The disk failure has not altered your status as a citizen of
FortuneCity - your USERNAME and PASSWORD
will still work as usual and
you will still be able to upload files,
access the Homebuilder,
File Manager, FTP, Discussion Boards
and all the other utilities
available on our site.

If you have kept a back-up copy
of your site you will be able to
re-upload your files using either the file manager

http://www2.fortunecity.com/acgi-bin/updatehome.pl

Or via Direct Browser FTP here:

ftp://drawuin:ok1959@ftp.fortunecity.com

To upload files simply drag them into the browser window and they will
upload automatically.

Those of you with large sites would be best off using FTP. You will
need an FTP program such as Cute-FTP, WS-FTP (Windows) or Fetch,
Anarchie (Mac).

Enter the following details in your FTP program:

HOSTNAME - ftp.fortunecity.com
USERNAME/ID - your FortuneCity USERNAME
PASSWORD - your FortuneCity PASSWORD

You will be dropped directly into your folder, where you can upload,
download, delete and rename your files.

Once again, we would like to thank you for your patience and
understanding apologize for any inconvenience caused.
If you have any
comments or further questions please
contact support@fortunecity.com.

Yours sincerely
Peter Macnee
CEO, FortuneCity

Message-Id:
?.EAA02351@setup.fortunecity.com>
To: drawuin@aol.com
From: support@fortunecity.com
Subject: Your FortuneCity account
 


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